A cookie is a file that is downloaded onto your device when you access certain webpages. Cookies allow the webpage, among other things, to store and retrieve information about the number of times you visit it, the browser habits of a user or computer and, depending on the information that it contains and the way in which the computer is used, cookies can be used for user recognition.

We use the following types of cookies on Talaia webpages, which are processed either directly by us or by partnering third parties:

  • Technical Cookies: These cookies are used by Talaia and allow the user to browse the webpage and use different options or services that exist within it such as traffic control, data communication, session identification, access to restricted areas of the website, secure element usage during navigation, etc.
  • Personalization Cookies: These cookies are used by Talaia and Intercom and allow the user to access the service with some general predefined characteristics based on a series of user criteria such as language, the type of browser used to access the service, regional configuration from which the service is accessed, etc.
  • Analytical Cookies: These cookies are used by Talaia, Google Analytics, HubSpot, Heap, and Intercom. They allow us to quantify the number of users and measure and statistically analyse user activity and use of our website in order to create user navigation profiles on said pages and on our applications, all of which is done for improvement purposes.
  • Advertising Cookies: These cookies are used by Talaia, Google AdWords,  Facebook, Twitter, LinkedIn, and AdRoll to advertise on third party websites to direct visitors to our site. Third-party vendors use cookies to serve ads based on someone’s past visits to the Talaia website.


Bear in mind that in order to be able to use certain services and functionalities that we offer on the Talaia platform, you will need to have cookies enabled on your browser. In particular, through these technical cookies, Talaia will be able to recognise you as a registered user each time you access our platform, allowing both access and use of said services and functionalities.

Nonetheless, remember that you can allow, block, or delete these cookies whenever you want to through your browser’s settings. Here are links to instructions to do so for some popular browsers:


Remember, for the correct method to delete cookies, refer to the most up to date help information for each browser, as this may be different for different versions and operating systems.

If you use a different Internet browser, we recommend consulting its specific cookie management options.


Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. ("Intercom") and utilise Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyses your use of our website and/or product and tracks our relationship with you so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements with Intercom, Intercom may collect publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, as and if available, to enhance your user experience. For more information on the privacy practices of Intercom, please visit http://docs.intercom.com/privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at http://docs.intercom.com/terms.

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